Privacy Policy
Our separate Privacy Policy details how we collect, store and use your data. Terms & Conditions focus on your rights as an account holder and player.
LEGAL REFERENCE
Our Terms Shape Your Account
When you open an account with alfaqq, you're stepping into a framework built around clarity and fairness. These Terms & Conditions spell out exactly how your account works...
Account SecurityPayment ClarityGame RulesFair PlayYour Rights
Policy Posture & Jurisdiction
alfaqq operates under licence and regulation applicable to our brand and the markets we serve. These Terms & Conditions are the legal agreement between you and alfaqq. By opening an account, you agree to be bound by them. We reserve the right to update these terms at any time; material changes will be communicated to your registered email. Our platform is available
in supported regions within Indonesia and neighbouring jurisdictions where local law permits. Disputes arising from your account or gameplay are subject to the terms outlined here and applicable local law in your region.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Policy Questions & Support
Email Support
Reach our support team at [email protected] with questions about these Terms & Conditions or your account rights. We aim to respond within 24 hours during business days.
Live Chat
Our in-app live chat team can guide you through policy queries and account concerns. Available during platform operating hours for quick clarification.
Account Settings
Review and manage your account preferences, payment settings and communication choices directly in your dashboard. Changes take effect immediately.
TRUST MARKERS
Why Our Terms Matter
Legal Transparency
Every rule in these Terms is designed to protect both you and alfaqq. We spell out what we do, what you agree to, and what happens if something goes wrong.
Payment Safeguards
Your QRIS, DANA, OVO and GoPay transactions are bound by these terms. We outline deposit holds, withdrawal timelines and dispute resolution so you know exactly what to expect.
Account Protection
These Terms define how we keep your account secure, what you must do to protect your login, and our response if unauthorized access occurs. Your safety is built into the framework.
Fair Game Terms
All gameplay on alfaqq — live tables, slots, sportsbook — runs under clear rules outlined here. No surprises. No hidden conditions. Just transparency.
Dispute Resolution
If a disagreement arises between you and alfaqq, these Terms lay out exactly how we handle it. Clear steps. Fair process. Quick closure.
Jurisdiction Clarity
We outline which laws apply to your account, which region's rules govern your play, and where disputes are resolved. No ambiguity.
SIDE BY SIDE
How Our Terms Align
Bonus Terms
Promotions running on alfaqq carry their own specific terms. These master Terms & Conditions form the foundation; promo terms layer on top.
Payment Terms
Deposit and withdrawal mechanics are covered here. Your specific payment provider (QRIS, DANA, OVO, GoPay) may have additional terms you agree to separately.
Game-Specific Rules
Live casino, slots and sportsbook each have unique rule sets. These master Terms define the overall gameplay framework; individual game rules nest within it.
Account Suspension Terms
If your account is restricted or closed, these Terms explain why alfaqq may take that step, what notice you receive, and how to appeal.
Responsible Account Use
These Terms outline prohibited behavior — fraud, collusion, multi-accounting — and consequences. Your agreement to follow them keeps the platform fair for all.
Update Notifications
When we revise these Terms, we notify you in writing. Continued use of your account after notification means you accept the updated terms.
AT A GLANCE
Core Account Principles
One Clear Contract
These Terms & Conditions are your single source of truth...
Payment Certainty
QRIS, DANA, OVO and GoPay deposits and withdrawals follow fixed...
Dispute Path
If something goes wrong with your account balance, a game...
Security Commitment
We commit to keeping your login secure. These Terms also...
Fair Play Standard
Every slot spin, live dealer hand and sportsbook market uses...
Your Acceptance
By opening your alfaqq account, you're agreeing to these Terms...
Terms & Conditions Questions
You're not obligated to open an account or continue playing. If you disagree with any term, contact our support team at [email protected] to discuss your concerns. We can sometimes offer alternatives or clarification.
Yes, we can update these Terms. You'll receive written notice via your registered email at least 30 days before changes take effect. If you continue playing after that date, you accept the new terms. You can always close your account if you don't agree.
QRIS, DANA, OVO and GoPay deposits typically appear in your account within minutes. Withdrawals process within 24 hours to your registered payment account. Holds or delays are explained in detail in the Payment Terms section.
These Terms require alfaqq to investigate any claim within 14 days. You'll need to open a support ticket with specific details. We'll review game logs and payment records, then respond with our findings and any corrective action.
Yes. These Terms define how we handle your payments through each provider. Your payment provider has their own terms too. Both agreements apply to your transaction. Read both before you deposit.
Violations — fraud, multi-accounting, collusion — can result in account restrictions or closure. These Terms detail what counts as a violation and what consequences apply. We'll notify you of any action.
These Terms are governed by the laws of your supported region within Indonesia. If you're in a supported area outside Indonesia, local law there applies. This is spelled out in the Jurisdiction section of these Terms.