Data Minimisation
We ask only for information we actually need to verify your account and process payments. No unnecessary email lists or marketing sign-ups hidden in the flow.
LEGAL REFERENCE
Your Privacy Is Built Into alfaqq
We keep your account details, payment transactions and gaming records protected every time you log in. This privacy policy shows exactly how we handle your data, where it...
Account SecurityPayment ProtectionData TransparencyYour RightsContact Us
Privacy Policy Overview
alfaqq collects and processes personal information — your name, email, phone number, address and payment details — only when you sign up, deposit or play. We use this data to verify your identity, process transactions through DANA, OVO, GoPay and QRIS, prevent fraud and improve your gaming experience. Your data is encrypted and stored securely in supported regions. We do not sell
your information to third parties. You have the right to access, correct or request deletion of your data at any time.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions About Your Privacy?
Email Support
Send privacy questions to our team. We respond within 24 hours with clarity on how your data is stored, used and protected.
Live Chat
Chat directly with our support agents during business hours. Ask about data requests, account security or payment privacy concerns.
Data Request Form
Request a copy of your personal data or ask us to delete your account. Complete our online form and we'll process it within 7 business days.
TRUST MARKERS
How We Earn Your Trust
Encryption Standard
All data moves across 256-bit SSL encryption. Your passwords, bank details and gaming history are locked behind the same security banks use.
No Third-Party Sales
We never sell your personal information to advertisers, data brokers or marketing firms. Your email and phone stay yours alone.
Regular Audits
We conduct quarterly security reviews to check for vulnerabilities. Third-party auditors verify our compliance with data protection standards.
Transparent Logging
Every time we access your data internally, it's logged. You can request an audit trail of who viewed your account and when.
GDPR-Aligned
Though we operate for Indonesia, we follow GDPR-style data principles: minimal collection, clear purpose and your right to erasure.
Incident Response Plan
If a breach occurs, we notify affected users within 48 hours with details, steps you should take and our remediation efforts.
SIDE BY SIDE
Our Privacy Stance vs. Common Gaps
Cookie Clarity
Our cookie notice lists every tracking pixel and what it does. You can switch off analytics and marketing cookies without breaking your account access.
Payment Partner Transparency
DANA, OVO, GoPay and QRIS transactions are handled by their platforms. We show you their privacy links so you know who touches your bank data.
Retention Limits
We don't keep your data longer than necessary. After account closure, most records are deleted within 90 days except where law requires retention.
International Transfer Notice
If your data moves between regions for backup or operations, we tell you upfront and use Standard Contractual Clauses to keep it safe.
Right to Object
You can opt out of marketing emails, analytics tracking and promotional push notifications. One click stops all non-essential contact.
Policy Updates
When we change this policy, we email you a summary and give you 30 days to review. We never slip in major changes without notice.
AT A GLANCE
What This Privacy Policy Covers
Account Registration
Your name, email, phone, date of birth and address are...
Gaming Activity Logs
We record which games you open, your session times and...
Payment Transaction Records
Deposits and withdrawals via DANA, OVO, GoPay and QRIS are...
Device & Browser Data
We collect your IP address, device type, operating system and...
Support Conversations
Chat transcripts and emails with our team are stored for...
Cookie & Tracking Pixels
We use cookies to remember your login, language and game...
Privacy Questions Answered
No. We share only the information DANA, OVO, GoPay and QRIS need to process your transaction. They handle your bank data under their own privacy policies. We never sell your financial details to anyone else.
We store active account data for the lifetime of your account. After you close it, we keep records for 7 years where local law requires it, then delete them. You can request anonymisation earlier.
You'll verify your identity using your registered email or phone. We send a reset link that expires after 1 hour for security. No staff member ever sees your new password.
Only if you opt in. We never send promotional emails, SMS or push notifications unless you tick the marketing consent box during signup or later in your account settings.
We use 256-bit SSL encryption, regular security audits and detect unusual login patterns in real time. If we spot suspicious activity, we lock your account and email you immediately.
Contact us immediately via email or live chat. We investigate within 24 hours, notify you of what happened and tell you what steps to take. We also report to authorities where required.